Terms and Conditions
ROBERT CRAYMER LIFE - RC LIFE
Terms and Conditions
A. PRICES – All prices are F.O.B. Shipping Point from ROBERT CRAYMER LIFE - RC LIFE (California). Prices do not include applicable taxes or freight. BUYER MUST PROVIDE A VALID RE-SALE CERTIFICATE AT THE TIME OF PURCHASING OR BE SUBJECT TO SALES TAX. NO PURCHASED PRODUCT(S) WILL SHIP UNTIL FULL PAYMENT HAS BEEN RECEIVED. All past-due or unpaid balances will be referred to a collection agency for collection.
B. CUSTOMER RESPONSIBILITY – CUSTOMER ACCEPTS RESPONSIBILITY FOR ALL MEASUREMENTS RELATING TO PIECES FITTING THEIR PROJECTS. ROBERT CRAYMER LIFE - RC LIFE IS NOT RESPONSIBLE FOR MEASUREMENTS RELATING TO CUSTOMER’S ELEVATOR, HALLWAY, STAIRCASE OR ROOM(S) FOR DELIVERY AND INSTALLATION.
C. CANCELLATION POLICY – ORDERS ARE PROCESSED IMMEDIATELY AND CANNOT BE CANCELLED.
D. C.O.M. (CUSTOMER'S OWN MATERIAL) YARDAGE REQUIREMENTS – the following is provided as a general information guide to understand the procedures governing C.O.M. fabrics. Based on 54” plain goods. Pattern matching and nonrailroad fabric – add 15% to price. Add 10% more fabric for repeats under 15”; 20% more fabric for repeats 15”-24”, 40” more for 45” goods. Please side mark all C.O.M with your name, your representative’s name and your order number. WE ARE NOT RESPONSIBLE FOR RETURN OF EXTRA C.O.M. EXTRA C.O.M CANNOT AND WILL NOT BE RETURNED.
E. UPHOLSTERY (FABRICS and/or LEATHERS) – ROBERT CRAYMER LIFE - RC LIFE upholstery cannot be guaranteed against fading, shrinking, or cracking. ROBERT CRAYMER LIFE - RC LIFE examines all upholstery materials prior to cutting. Slight color variations may be expected. Upholstery materials ordered at different times can vary greatly. Clients are cautioned that ROBERT CRAYMER LIFE - RC LIFE upholstery materials should not be placed in direct sunlight, which may cause fading or discoloration.
F. FINISH WAIVER – It is understood that all ROBERT CRAYMER LIFE - RC LIFE finishes are custom and done by hand, one piece at a time. Consequently, no two pieces will be exactly alike (due to hand finishing, different woods, detailing, etc.) ROBERT CRAYMER LIFE - RC LIFE cannot exact finish-match, however we will do our utmost to match any finish. It is further understood that finishes and the overall finished product may vary from photos, sample and literature supplied by the customer or authorized agent. ROBERT CRAYMER LIFE - RC LIFE will send 3 variation samples of the finish to the customer or authorized agent for sign-off prior to construction of the product.
G. MEASUREMENTS – All ROBERT CRAYMER LIFE - RC LIFE products are handmade. All products will be made to the exact measurements provided by the customer or customer's authorized agent.
H. All ROBERT CRAYMER LIFE - RC LIFE wood pieces (if placed outdoors, placed in direct sunlight or allowed to sit in exterior weather) are subject to scratching, cracking, swelling and splitting.
I. DELIVERY TIME – Subject to our suppliers stock on hand and can be delayed due to weather. We make absolutely no guarantees to delivery dates, only estimates when all materials have arrived at our production facility and have been inspected. We cannot be responsible if C.O.M. fabric is not properly side marked for any resulting delays. Customer agrees to pay balance due 14 days prior to completion of order and scheduling for delivery and agrees to provide complete shipping destination information along with contact telephone numbers. (Please allow 7 days for payment processing). Merchandise that is not shipped 15 days after completion will be relocated to a public storage facility at the customer’s expense and considered abandoned after 90 days.
J. DELIVERY ACCEPTENCE – CUSTOMER MUST ACKNOWLEDGE AND SIGN RECEIPT OF MERCHANDISE RECEIVED IN GOOD CONDITION. IF MERCHANDISE IS IN ANY WAY DAMAGED, CUSTOMER MUST NOT SIGN RECEIPT OF MERCHANDISE AND IMMEDIATELY INFORM CARRIED TO TAKE BACK MERCHANDISE. THE CARRIER WILL RETURN THE MERCHANDISE TO ROBERT CRAYMER LIFE - RC LIFE FOR REPAIR OR REPLACEMENT AT NO ADDITIONAL COST TO CUSTOMER. CUSTOMERS WILL BE RESPONSIBLE FOR SECONDARY FREIGHT CHARGES TO AND FROM OUR PRODUCTION HEADQUARTERS IF DEFECTIVE MERCHANDISE IS NOT SENT BACK IMMEDIATELY.
K. All ROBERT CRAYMER LIFE - RC LIFE products will be sold on an outright sales basis and ROBERT CRAYMER LIFE - RC LIFE guarantees them to be in good condition and free of defect in material and workmanship at the time of delivery to the carrier. In the event of ROBERT CRAYMER LIFE - RC LIFE’s breach of any warranty, customer’s exclusively remedy will be that ROBERT CRAYMER LIFE - RC LIFE will repair or replace the defective product provided that the customer returns said defective product to ROBERT CRAYMER LIFE - RC LIFE within 30 days of the date of delivery. All returns must be given a return authorization number or the item will be returned freight collect. In the event of a problem that requires ROBERT CRAYMER LIFE - RC LIFE to receive the merchandise back for whatever reason, the customer agrees to return merchandise at their expense. THE WARRANTY PROVIDED IN THIS CLAUSE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall ROBERT CRAYMER LIFE - RC LIFE be liable for indirect, special or consequential damages. Notice of any defect in workmanship or material must be given by the buyer to the seller within 10 days after delivery to customer in writing. In the event the customer fails to give notice within the specified period, ROBERT CRAYMER LIFE - RC LIFE will be relieved of any and all liability hereunder and customer agrees to accept goods as is. Any action for breach of this warranty or other action arising out of this contract must commence within one year after the delivery. In no case will ROBERT CRAYMER LIFE - RC LIFE liability exceed the price of ROBERT CRAYMER LIFE - RC LIFE merchandise. In the event of a customer’s own material, the customer shall provide the material to ROBERT CRAYMER LIFE - RC LIFE at their expense for the repair or redo. In the event of a refund, ROBERT CRAYMER LIFE - RC LIFE’s liability shall not include a customer’s own material (C.O.M.) or freight.
L. This agreement is entered into and deemed to be accepted in the State of California. The validity, interpretation, performance and enforcement of the agreement and its acceptance shall be governed by laws of the State of California.
M. SHOULD ANY LEGAL ACTION ARISE FROM THIS AGREEMENT, THE PREVAILING PARTY SHALL BE ENTITLED TO RECOVERY OF ALL REASONABLE COURT COSTS, ATTORNEY’S FEES AND ANY COLLECTION FEES INCURRED. FURTHER, THE PROPER VENUE FOR ANY SUCH ACTION SHALL BE LOS ANGELES, CALIFORNIA, WHICH IS THE LOCATION OF THE HEADQUARTERS OF ROBERT CRAYMER LIFE - RC LIFE, AND ALL PARTIES HERETO DO HERBY SUBMIT TO SAID COURT’S JURIDICTION FOR ALL PURPOSES.
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